Privacy Policy
We keep data handling as disciplined as the operations we advise on. This policy explains what we collect, why, and the choices you have.
Last updated: 1 June 2026
1. Who we are
Operations Journal ("Operations Journal", "we", "us", or "our") is a boutique operations and process advisory firm based in Australia and working with clients globally. This policy applies to operationsjournal.com and to information you share with us during enquiries and engagements.
2. Information we collect
We aim to collect the minimum we need to respond to you and deliver our services. This may include:
- Contact details you provide — such as your name, work email, company, and the message you send us.
- Engagement information — materials and operational details you share with us during a project, handled under the terms of our engagement agreement.
- Technical data — standard server logs such as IP address, browser type, and pages visited, used to keep the site secure and reliable.
We do not sell personal information, and we do not run advertising trackers on this site.
3. How we use information
- To respond to enquiries and arrange working sessions or diagnostics.
- To deliver, manage, and improve the services we have agreed to provide.
- To meet legal, accounting, and contractual obligations.
- To maintain the security and integrity of our website.
We rely on your consent, our legitimate interest in operating the firm, and the performance of our contracts with clients as the lawful bases for this processing.
4. How we share information
We share personal information only where necessary, and only with:
- Trusted service providers (for example email, hosting, and document tools) acting on our instructions under confidentiality obligations.
- Professional advisers and authorities where required by law.
Client engagement materials are never shared between clients and are treated as confidential.
5. Data retention
We keep personal information only as long as needed for the purpose it was collected, to meet legal and contractual requirements, or to resolve disputes. Enquiry correspondence that does not lead to an engagement is reviewed and removed periodically.
6. Security
We apply reasonable technical and organisational measures to protect personal information against loss, misuse, and unauthorised access. No method of transmission or storage is perfectly secure, but we work to limit risk and respond quickly to any incident.
7. Your rights
Depending on where you live, you may have the right to access, correct, or delete your personal information, to object to or restrict certain processing, and to withdraw consent. To exercise any of these rights, contact us at [email protected] and we will respond within a reasonable timeframe.
8. Cold outreach
If we contact you by email as part of business outreach, we include a clear way to opt out in every message. Ask us to stop and we will remove you from future outreach promptly.
9. Changes to this policy
We may update this policy from time to time. The "last updated" date above reflects the current version, and material changes will be reflected on this page.
10. Contact
Questions about this policy or your information can be sent to [email protected].